Legal Documentation

1.1 Data Controller

The data controller for all personal information collected through this website is Digitalbureaus, registered at 2 Place de Bagatelle, 92200 Neuilly-sur-Seine, France. For all privacy-related inquiries, please contact us at [email protected].

1.2 Information We Collect

We collect personal information that you voluntarily provide when you submit an inquiry form, including your full name, email address, phone number, company name, and project details. We also automatically collect non-personal data such as browser type, IP address, referring URL, and pages visited through standard server logs and analytics tools.

1.3 Purpose of Data Processing

Your personal data is processed for the following purposes: responding to your project inquiries, delivering contracted services, sending service-related communications, maintaining internal records, complying with legal obligations, and improving our website experience. We process data under the legal bases of consent, contractual necessity, and legitimate interest as defined by GDPR Article 6.

1.4 Data Retention

Personal data submitted through inquiry forms is retained for a maximum of 24 months after the last interaction. Contract-related data is retained for the duration of the contractual relationship plus 5 years in compliance with French commercial record-keeping requirements. Server log data is automatically purged after 90 days.

1.5 Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third party. Data may be shared with the following categories of processors solely for service delivery: payment processors (Stripe), email service providers, cloud hosting infrastructure providers (located within the EU), and analytics services. All third-party processors are bound by Data Processing Agreements (DPAs) compliant with GDPR Article 28.

1.6 Your Rights Under GDPR

Under the General Data Protection Regulation (EU) 2016/679, you have the following rights regarding your personal data: the right of access (Article 15), the right to rectification (Article 16), the right to erasure (Article 17), the right to restrict processing (Article 18), the right to data portability (Article 20), and the right to object to processing (Article 21). To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

1.7 Data Security

We implement appropriate technical and organizational measures to protect your personal data, including TLS 1.3 encryption in transit, AES-256 encryption at rest, access controls with principle of least privilege, regular security audits, and employee training on data protection practices.

1.8 International Data Transfers

All personal data is stored within the European Economic Area (EEA). In the event that data transfer outside the EEA is required, we ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission.

1.9 Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

1.10 Changes to This Policy

We reserve the right to update this Privacy Policy at any material changes. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

2.1 Acceptance of Terms

By accessing and using the website and services provided by Digitalbureaus, registered at 2 Place de Bagatelle, 92200 Neuilly-sur-Seine, France ("Provider"), you agree to be bound by these Terms of Service. If you do not agree with any provision herein, you must discontinue use of our services immediately.

2.2 Scope of Services

Digitalbureaus provides modern web services, automated deployment pipelines, and secure digital software development services. Specific service scope, deliverables, timelines, and pricing are defined in individual Statements of Work (SOWs) executed between the parties. These Terms apply to all services unless explicitly superseded by a signed SOW.

2.3 Intellectual Property

Upon complete payment of all agreed invoices, Digitalbureaus assigns all worldwide intellectual property rights, including copyright and related rights, in client-specific deliverables (source code, design assets, documentation) to the Client. Pre-existing tools, frameworks, libraries, and methodologies used in service delivery remain the property of Digitalbureaus. The Client receives a perpetual, non-exclusive license to use any pre-existing components incorporated into deliverables.

2.4 Payment Terms

Unless otherwise specified in a signed SOW, invoices are payable within 14 calendar days of issuance. A 50% upfront deposit is required before work commences on any new project. Late payments incur a statutory interest rate of 3 times the French legal interest rate (taux d'intérêt légal) per annum, calculated from the due date. Digitalbureaus reserves the right to suspend services for invoices overdue by more than 30 days.

2.5 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of engagement. Confidential information includes, but is not limited to, business strategies, technical specifications, source code, client lists, and financial data. This obligation survives termination of the agreement for a period of 3 years.

2.6 Limitation of Liability

To the maximum extent permitted by applicable law, Digitalbureaus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Total aggregate liability for any claim arising from or related to these Terms or our services shall not exceed the total amount paid by the Client to Digitalbureaus in the 12 months preceding the claim.

2.7 Termination

Either party may terminate a service agreement with 30 days' written notice. Digitalbureaus may terminate immediately if the Client breaches any material term of these Terms or a signed SOW. Upon termination, the Client shall pay for all services rendered up to the date of termination. All completed deliverables for which payment has been received shall be transferred to the Client.

2.8 Governing Law & Disputes

These Terms are governed by the laws of France. Any dispute arising from these Terms or the services provided shall be submitted to the exclusive jurisdiction of the courts of Nanterre, France. The parties agree to attempt amicable resolution before initiating formal proceedings.

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and analyze how our website is used to improve service delivery.

3.2 Types of Cookies We Use

Essential Cookies: Required for core website functionality, including session management, security tokens, and CSRF protection. These cannot be disabled as they are necessary for the website to function correctly.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use this information to improve website performance and user experience.

Preference Cookies: Remember your settings and choices, such as language preference and form data, to provide a more personalized experience.

3.3 Third-Party Cookies

Our website may set cookies through integrated third-party services including Google Analytics (for website analytics), Stripe (for payment processing), and social media embeds. Each third party has its own cookie policy, and we encourage you to review their respective privacy policies.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies may impair website functionality. For instructions on managing cookies in your browser, visit your browser's help documentation.

3.5 Cookie Consent

Upon your first visit, a cookie consent banner is displayed. By clicking "Increase Sales" or continuing to browse the site, you consent to the use of cookies as described in this policy. You may withdraw consent at any time by clearing your browser cookies or contacting us at [email protected].

3.6 Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the periods specified in the table below or until you manually delete them. Analytics cookies are retained for a maximum of 26 months.

4.1 General Refund Terms

Digitalbureaus is committed to delivering high-quality digital services. Refund requests are evaluated on a case-by-case basis in accordance with French consumer protection law (Code de la consommation) and applicable EU regulations.

4.2 Project Deposits

The 50% upfront deposit paid before project commencement is refundable in full if Digitalbureaus has not yet initiated work on the project. Once work has commenced, the deposit becomes non-refundable as it covers initial resource allocation, scoping, and setup costs. A written cancellation request must be submitted to [email protected].

4.3 Completed Deliverables

Payments for completed and delivered work are non-refundable. If the delivered work does not meet the specifications outlined in the signed Statement of Work (SOW), the Client must notify Digitalbureaus within 14 calendar days of delivery. Digitalbureaus will assess the claim and, if justified, provide corrective work at no additional cost within a reasonable timeframe.

4.4 Subscription & Retainer Services

Monthly retainer services may be cancelled with 30 days' written notice. No refund is provided for the current billing period. Annual retainer agreements may be subject to a pro-rated refund for unused months, minus an administrative fee of 10% of the total annual contract value.

4.5 Cancellation by Client

The Client may cancel a project at any time by providing written notice. Digitalbureaus will cease work promptly and issue an invoice for all work completed up to the date of cancellation. Any overpayment beyond the invoiced amount will be refunded within 30 calendar days.

4.6 Cancellation by Digitalbureaus

Digitalbureaus reserves the right to cancel a project if the Client breaches material terms of the agreement, fails to provide required materials or feedback within 30 days, or engages in conduct that impedes project delivery. In such cases, the Client will be invoiced for all work completed to date, and no refund of the upfront deposit will be provided.

4.7 Refund Process

To request a refund, contact us at [email protected] with your project reference, the reason for the refund request, and supporting documentation. We will acknowledge receipt within 2 business days and provide a resolution within 14 calendar days. Approved refunds are processed via the original payment method.

4.8 Dispute Resolution

Any disputes regarding refunds shall first be addressed through direct communication between the parties. If an amicable resolution cannot be reached within 30 days, either party may seek mediation through the Paris Mediation Center or initiate proceedings before the competent courts of Nanterre, France.